Illinois CNA State Practice Exam

Where should you refer a patient's family member who calls asking about her condition?

1. Front desk

2. Wait until the next shift

3. Nurse

4. Patient's roommate

The correct answer is: Front desk

When a patient's family member calls to inquire about their loved one's condition, the best place to refer them is to the front desk. The front desk is responsible for answering phone calls, providing information, and directing inquiries to the appropriate staff members. Option B of waiting until the next shift is incorrect because this could lead to delayed communication and increased worry for the family member. Option C of referring the family member to the nurse is not recommended as nurses are often busy with patient care and may not have time to answer phone calls. Option D of referring the family member to the patient's roommate is also not the best option as the roommate may not have accurate information or may be too busy with their own recovery. Therefore, the front desk is the most appropriate place to direct the family member's inquiry.