Illinois CNA State Practice Exam

How do you promote communication with a resident?

1. Ask close-ended questions

2. Ask open-ended questions

3. Avoid eye contact

4. Speak loudly and slowly

The correct answer is: Ask close-ended questions

The best method to promote communication with a resident is to ask open-ended questions. This approach invites residents to share more about their thoughts, feelings, and experiences, fostering a more engaging dialogue. Open-ended questions encourage elaboration and provide insight into the resident's needs and preferences, which is crucial in a care setting. For example, instead of asking, "Did you eat your breakfast?" which can be answered with a simple yes or no, you could ask, "What did you enjoy most about your breakfast today?" This encourages the resident to discuss their preferences and experiences, ultimately enhancing their sense of autonomy and engagement. In contrast, asking close-ended questions limits responses and can stifle communication, making it harder to gauge a resident's emotional state or needs. Avoiding eye contact can create a barrier in communication, making residents feel less valued or connected. Speaking loudly and slowly may be necessary in certain situations, but it should be coupled with respectful engagement and the appropriate use of body language to ensure effective communication.